Warranty

Last updated: 1 August 2026

Warranty coverage on Lighting Souq products depends on the brand and on whether we hold a formal distributor or dealership agreement with that brand's manufacturer. This is standard across the lighting and electronics industry, and the applicable warranty for each product is stated on its product page. If you are unsure, contact us before purchasing.

6.1 Branded Products With Manufacturer Warranty

Products from brands where Lighting Souq holds an official distributor or dealership agreement — including Philips, OSRAM, LEDVANCE, and Inventronics — come with a 1-year manufacturer warranty from the date of delivery, covering manufacturing defects under normal use. Warranty claims are handled directly by our team on the manufacturer's behalf.

6.2 Our Own Brands

Vettam, Wink, and Glint are manufactured to our own specifications. As the brand owner, we provide a 1-year warranty against manufacturing defects under normal use for these product lines, handled directly by our customer-service team.

6.3 Other Products

For products outside the categories above, we do not offer an extended manufacturer warranty beyond the damaged/defective-item window described in our Returns, Refunds & Cancellations Policy (Section 5.2). Any manufacturing defect present at the time of delivery is covered under that policy. The applicable warranty status for any specific product is shown on its product page.

6.4 What the Warranty Does Not Cover

A warranty claim will not be accepted where the fault results from any of the following:

• Normal wear and tear (including batteries and light sources reaching the end of their rated life);
• Misuse, improper installation, unauthorised repair or modification, or use outside the product's intended purpose;
• Power surges, incorrect voltage, or electrical installation not carried out by a qualified electrician;
• Waterlogging, liquid damage, or exposure to conditions outside the product's rated operating environment;
• Damage in transit after delivery, or damage caused by pests;
• Cosmetic damage that does not affect function, reported after the delivery-inspection window;
• Removal or alteration of the product's serial number, where present.

6.5 How to Make a Warranty Claim

Contact info@lightingsouq.com with your order number, a description of the issue, and photos or video if possible. Please retain the original packaging, as it is needed to return the item safely. We will confirm whether the product is covered and arrange a repair, replacement, or manufacturer referral as applicable. Replacement or repair under warranty does not extend or renew the original warranty period.

6.6 Service Notes

For any product that stores data or settings, please back up and remove your personal information and disable any device locks before handing it over for service — we cannot be responsible for data lost during repair. Service, delivery, and installation charges, once performed, are non-refundable.