Politique d’expédition
Last updated: August 1, 2026
4.1 Where We Ship From
All orders are dispatched from our warehouse in Qatar. We do not hold stock or ship from any other country. Delivery is made to the address you specify at checkout, and identity verification may be requested at the point of delivery by our courier partners.
4.2 Delivery Within Qatar
| Delivery Method | Estimated Time |
|---|---|
| Our own delivery fleet (most Qatar addresses) | As fast as 3 hours from order confirmation, subject to product availability and address location. |
| Third-party courier partner | Typically 6–8 hours from order confirmation. |
4.3 International Delivery — 40+ Countries
We ship to a defined list of international destinations across the GCC, wider Middle East, Asia, Europe, and North America. The exact countries we currently ship to are shown at checkout based on your delivery address.
| Zone | Typical Transit | Carriers |
|---|---|---|
| GCC (UAE, Saudi Arabia, Kuwait, Bahrain, Oman) | 2–4 business days | Aramex, DHL |
| All other confirmed destinations | 7–10 business days, including handling | DHL, UPS, FedEx |
Handling time — the time to prepare your order before it is handed to the carrier — is included in the estimates above. In-stock orders are typically prepared within 24 hours of confirmation. While we make every effort to deliver within these windows, we are not liable for delays caused by circumstances beyond our control, and we will contact you if a problem arises.
4.4 Shipping Costs
Shipping costs are calculated automatically at checkout, based on your delivery destination and the weight and size of your order. The exact cost is always shown before you complete payment — you will never be charged a shipping fee you have not seen and agreed to first.
4.5 Customs, Duties & Import Taxes
For international orders, your local customs authority may apply import duties, taxes, or fees on arrival. These are not included in our shipping charge and are the responsibility of the customer. We recommend checking your country's import regulations before ordering — particularly for electronic and battery-containing products.
4.6 Order Tracking and Delivery Issues
Once your order ships, you will receive a tracking number by email so you can follow its progress with the carrier. If your order has not arrived within the estimated window, or you have any concern about a delivery, contact us at info@lightingsouq.com or via WhatsApp and we will investigate with the carrier on your behalf.
